Our response to the COVID-19 pandemic
Dear Shark Warriors from all over the world,
With the unfolding events surrounding the Coronavirus and the effect this is having across the globe, we want to reach out to you to share our perspective on the situation and the preventative measures we are taking to keep ourselves and our community here safe.
We are monitoring the situation closely and are following health official’s guidance as well as industry experts to ensure best practices. Furthermore we are connected to a large business community here and can communicate that we are cognizant of the global situation and sharing important information with each other. We are proud to see that many businesses on the Gilis Islands are preparing with informed and preventative measure to support the wellbeing of their guests and staff teams if things follow a similar trajectory here as they have in other countries.
We Will Be Back!
That being said however, we regret to inform you that due to the global issues surrounding Covid-19 we have decided to temporarily close our research programs. This has been a very difficult decision to make, nevertheless as we have been monitoring the situation closely and strictly following health official’s guidance, we believe that this is the appropriate action to take, not just for the safety of ourselves and our community but also for the wellbeing of our amazing Shark Warriors from around the world.
We would like to make it clear that our closure is not permanent and once this global matter passes, which it will, our programs will re-open. Please note that at this time, as the situation changes daily we cannot say for exactly how long the closure will last.
Our Flexible Cancellation & Refund Policy
Of course we understand that things are a bit crazy at the moment and it’s hard to make decisions or know how the current situation will affect your future travel plans. We follow the World Health Organisation (WHO) advice; we have found these to be reliable sources from which to get our information – especially in moments where media coverage can be confusing.
The health and safety of our staff and Shark Warriors are very important for us. If you are selected to join our research team, but you are not able to come on your confirmed dates because of the Corona Virus, you are more than welcome to change your dates and join our team another time.
We are also happy to welcome new applications and look forward to having a group of enthusiastic, passionate ocean lovers joining our operations again soon. As we can only host up to 12 participants at one time, spaces are subject to availability and therefore we highly recommend selecting program dates in mid to late 2020 or for next year.
Normally we have a quite strict no-refund policy but given the situation and as an exception we offer everyone a full credit (which you can use anytime in the future). We would also be happy to provide your insurance company with any relevant details they need if you are looking into getting a refund from them. Please let us know what information you need from them.
We all are responsible for the choices we make and the way we chose to respond to this situation
We’ve felt into the idea of ‘buying into fear’ but we think the wisest way to manage a potential unraveling of ‘interesting’ times with grace, calm and effective action is preparedness. This means acknowledging worst case scenarios while playing to the best.
We understand that at this time, many people are unable to leave their homes and can only imagine how boring and frustrating this must feel. We wish to send you all our love and support at this difficult time and truly hope that each and every one of you can remain happy and healthy.
To all our future Shark Warriors: self isolation is the perfect time to prepare yourself for your next adventure. We send all of you our pre-arrival study material including basic diver theory, fish identification methods, the PADI Scientific diver study guide, AWARE Shark Conservation diver theory and much more. These study materials are designed to allow you to learn from home and better prepare you for the role of a research assistant. Keep your spirits high and focus on expanding your knowledge while looking forward to join our research team in the future!
To enquire about our pre-arrival study pack or if you have any concerns or questions, please don’t hesitate to send us a message at email@example.com. We are always happy to help!
Sunny greetings and elbow high fives from Gili Air,
The Shark Team